Refund and Returns Policy

1. General Overview

At newquickgo we are committed to providing high‑quality products and a transparent shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request a refund, or exchange products purchased from our online store.

2. Eligibility for Returns

2.1 Return Window

All return requests must be submitted within 30 calendar days from the date you receive the product. Requests made after this period will not be accepted.

2.2 Condition of Returned Items

• Items must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any free gifts that were included with the original order must be returned.
• Products that show signs of wear, alteration, or damage caused by the customer are not eligible for a refund.

3. How to Initiate a Return

3.1 Contact Our Support Team

To start a return, email us at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

4. Refund Process

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2 Non‑Refundable Items

• Gift cards
• Personalized or custom‑made products
• Downloadable digital content

5. Exchanges

If you wish to exchange an item for a different size, color, or model, follow the same return procedure. Once the original item is received and inspected, we will ship the replacement at no additional cost, provided the replacement is in stock.

6. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the return window.
• Package the returned item securely to prevent damage during transit.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect immediately upon posting on the website.

9. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Newquickgo, 1234 Market Street, Suite 100, Austin, TX 78701, USA